Return and Refund Policy

Thank you for shopping at Angeline. We strive to provide the best experience for our customers. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you.

Your Order Cancellation Rights

You are entitled to cancel your order within 14 days without providing any reason. The deadline for cancellation is 14 days from the date you received the goods or when a third party, other than the carrier, takes possession of the delivered product. To exercise your right of cancellation, please inform us by [email protected]. We will reimburse you no later than 14 days from the day we receive the returned goods. The refund will be processed using the same payment method you used for the order, and you will not incur any fees for such reimbursement. Please note that the conditions for returns must be met to qualify for reimbursement.

Conditions for Returns

To be eligible for a return, please ensure:

  • The goods were purchased in the last 14 days.
  • The goods are in their original condition, unused, and in their original packaging.
  • You have the receipt or proof of purchase.
  • All gifts that came with the purchase must be returned with the order and must be unused.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

Return Policies and Instructions

For EU and International Customers (except USA):

  • Customers are responsible for the return shipping fees unless the return is due to a defect or an error on our part.
  • To initiate a return, please follow this link and complete the form: https://angeline.return-order.com/.
  • You will need to enter your order number and email address. After that, you will see a list of all the items in your order. Select the items you wish to return, specify the quantity, and provide the reason for the return.
  • Once this step is completed, you will need to confirm the return and download the return label. This label must be affixed to the package before shipping.
  • Please ensure that the item is securely packed to prevent any damage during transit. Keep the receipt or proof of shipping in case we need to track the return.
  • Once we receive and inspect your returned item, we will process your refund within 14 days.
  • Returns will only be accepted if the goods are in their original condition—unopened and unused.

For USA:

  • Customers are responsible for the return shipping fees unless the return is due to a defect or an error on our part.
  • Returns must be sent to the following address: 4th Floor, Triangle Building, Plaza Cataluña, 1, Barcelona, Cataluña, 08002 Spain.
  • Please ensure the goods are in their original condition, unopened, and unused.
  • Please ensure that the item is securely packed to prevent any damage during transit. Keep the receipt or proof of shipping in case we need to track the return.
  • Once we receive and inspect your returned item, we will process your refund within 14 days.

  • Returns will only be accepted if the goods are in their original condition—unopened and unused.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at: [email protected].

We hope your experience with Angeline is always a positive one, and we look forward to assisting you with your future purchases.

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